Shipping Policy

Free Delivery Across India

Delivery is free on every online order shipped to an address in India. The price you see at checkout is the total you pay — there are no extra shipping charges, cash-handling fees or hidden costs. We currently deliver within India only.

Where Orders Ship From

Orders are sold and fulfilled by Mantra Sports International, Ghaziabad, Uttar Pradesh. Most products are dispatched from our stock in India. Some products are shipped to you from the Mantra Sports warehouse in Australia; these may take longer to arrive (see delivery times below).

Order Confirmation

After you pay online, you receive an order confirmation by email with your order number and a link to your tax invoice. You can check the status of your order at any time on our order tracking page.

Processing Time

We usually dispatch orders within 1–2 business days of payment. Orders are processed on working days (Monday to Saturday, excluding public holidays).

Delivery Time

Estimated delivery after dispatch: 3–7 business days within India (up to 15 business days for items shipped from Australia). Delivery to remote areas, the North-East and island territories can take a few days longer. Delivery times are estimates — if your order is significantly delayed we will contact you.

Tracking

When your order ships, we email you the courier name and tracking number so you can follow your parcel online. The same details appear on your order page.

Import Duty & Customs

For products shipped from Australia, any customs duty and IGST on import are paid by us — you do not pay anything extra on delivery. The courier or customs authority may ask the recipient for KYC details (such as PAN or Aadhaar) to clear the parcel, as required under Indian customs rules. Please respond promptly if contacted, so your delivery is not delayed.

Delivery Address

Please provide a complete address with PIN code and a mobile number on which you are reachable during the day. We cannot change the delivery address once an order has shipped. If a delivery attempt fails, the courier will usually try again or contact you to arrange delivery.

Please check your parcel when it arrives. If the package is visibly damaged or tampered with, note this with the courier and contact us within 48 hours with photos.

Out-of-Stock Items

Occasionally an item may sell out after you order. If that happens we will contact you straight away and offer an alternative or a full refund to your original payment method.

Bulk & B2B Orders

Delivery terms for wholesale, club and dealer orders are agreed in your quote. Request a B2B quote.

Questions?

Email support@mantrasports.com.au or WhatsApp +91 83689 15399. See also our returns policy and FAQ.