Returns, Refunds & Warranty

Our Promise

If you receive a product that is defective, damaged in transit, not as described, or not what you ordered, we will replace it or refund you in full — including any return shipping. This policy is in addition to your rights under the Consumer Protection Act, 2019 and does not limit them.

7-Day Returns on Unused Items

Changed your mind? You can return an item within 7 days of delivery, provided it is:

unused, unwashed and in the same condition you received it (a bat must not have been knocked in, oiled or played with);
in its original, undamaged packaging with all tags and protective covers;
accompanied by your order number or invoice.

For change-of-mind returns, return shipping is at your cost unless we agree otherwise. Please use a trackable courier service — we cannot accept responsibility for returns lost in transit.

Damaged, Defective or Wrong Items

Please check your parcel on delivery. If an item arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will arrange a replacement or refund, and cover the cost of returning the item.

How to Return an Item

Email support@mantrasports.com.au or WhatsApp +91 83689 15399 with your name, order number, the item you want to return and the reason.
We confirm your return and send you the return address and instructions.
Send the item back, securely packed, within 7 days of our confirmation.

Refunds

Once we receive and inspect your return, we email you to confirm. Approved refunds are issued to your original payment method (UPI, card, netbanking or wallet) within 7 working days of approval. Depending on your bank, it can take a further 5–7 working days for the amount to appear in your account.

If your order is cancelled before dispatch, or an item is out of stock after you order, we refund the full amount to your original payment method.

Cancellations

You can cancel an order free of charge before it has been dispatched — contact us as soon as possible. Once an order has shipped, please follow the returns process above.

Exceptions

Custom and personalised products (such as custom teamwear, printed or embroidered items) cannot be returned for change of mind, unless they are defective or not made to the agreed specification. Please check your custom order details carefully before confirming.
Cricket balls that have been used cannot be returned for change of mind.

Exchanges

Exchanges for a different size or model are possible within 7 days of delivery, if the item is unused and in its original packaging.
Email your exchange request to support@mantrasports.com.au with your order number.
If the new item costs more, you pay the difference; if it costs less, we refund the difference to your original payment method.

Warranty

In addition to your statutory rights, Mantra Sports International offers the following warranty against manufacturing and material defects. Warranty starts from the date of delivery.

Cricket Bats — 12-Month Warranty

Bats with a manufacturing defect not caused by the user, which cannot be repaired, will be replaced, refunded or credited, at your choice.
A broken handle or cracks on the edge, toe or face are part of the nature of a willow bat and do not affect performance. In these cases we repair the bat free of charge under warranty.
Price does not indicate lifespan. Higher grades of English willow are naturally softer — which makes them play better — and can show surface cracks sooner than denser, lower-grade willow.
No warranty for damage caused by bowling-machine balls. We recommend not using your bat against them.
No warranty for moisture damage or toe swelling. Water and willow do not mix; a toe guard or toe protection helps prevent this.
We recommend extra protection such as an anti-scuff sheet or fibreglass facing and a toe guard, and properly knocking in every new bat. A bat that has not been knocked in may crack sooner.

Protective Gear — 6-Month Warranty

Batting gloves, batting pads, thigh guards, arm guards and chest guards.

Covers seams and stitching coming apart.
Normal wear and tear and heavy use are not covered.
If the product can be repaired without changing its function or shape, we repair it free of charge.
If seam or stitching damage cannot be properly repaired, we offer a replacement, refund or credit.

Helmets — 6-Month Warranty

Covers a faulty size-adjustment dial.
Damage from ball impact is not covered. Always replace a helmet after a heavy blow.
In borderline cases the product may be sent to the manufacturer for assessment.

Kit Bags — 12-Month Warranty

Covers seams and stitching coming apart, faulty zips and faulty wheels.
Damage from excessive wear is not covered unless caused by a manufacturing fault.

Cricket Balls

Cricket balls carry no additional manufacturer warranty. Your statutory rights for defective goods still apply.

Making a Warranty Claim

Email support@mantrasports.com.au with your order number, a description of the problem and clear photos of the defect.
We acknowledge your claim by email and handle it as quickly as possible.
Each claim is assessed individually; we may ask you to send the product for inspection.
If your claim is approved, we repair or replace the product, or issue a refund or credit. Refunds go to your original payment method.

Not Happy With How We Handled Your Return?

Contact our Grievance Officer, who will acknowledge your complaint within 48 hours and aim to resolve it within one month.